Once the order is received, we will send you an order confirmation to your e-mail address as confirmation of the purchase. It is important to enter the correct e-mail address when ordering. We recommend to save the confirmation email to facilitate any future contact with the customer service. The order confirmation (receipt) also serves as a guarantee of purchase proof.
You can choose to pay with a credit, debit card or bank wire. Regarding payment by credit or debit card, Stripe manages all our bank transactions. The Revenge does not handle any credit card number directly.
Pay securely with Visa, AMEX or MasterCard on the Internet. The payment is managed by Stripe with secure encryption and in compliance with strict banking standards. Credit card details are sent directly to the bank and cannot be read or consulted by anyone else outside the user's bank. The Revenge does not charge additional fees for payments made by credit card. However, the bank could apply a commission depending on the card and the bank itself. When paying by credit or debit card, the initial conditions apply as soon as the card transaction is approved. In the event that no payment is recorded after sending an order, The Revenge reserves the right to cancel it automatically.
All prices displayed on The Revenge website, www.therevenge.com, are inclusive of VAT, in accordance with applicable legislation. In the event that an order is sent to a delivery address outside the EU, VAT will be removed when the order is validated or previously depending on the country where the product will be delivered. In the event that an order is shipped to a delivery address outside the EU, you may be subject to duties and taxes levied when the shipment reaches the delivery address. The user is responsible for the payment of such import duties and taxes. The Revenge has no control over these charges and cannot predict the amount, given that the amounts vary from country to country. For more information please contact the local customs office.
Orders placed on behalf of another person without their consent will be reported to the authorities. The Revenge reserves the right to change prices, correct erroneous prices on all orders as well as finalized sales. If a price is incorrect, The Revenge reserves the right to cancel the purchase and refund the amount paid in the best possible way. This procedure can be performed at any time. Consumers have the right to return the order within 14 days of receipt. This right only applies if the product and its original packaging can be returned in the state in which they were received. In case the customer makes use of the right to return an order, he must contact The Revenge to obtain the address to which the goods will be sent. The return shipment is charged to the customer. If an item is damaged during transport, please contact The Revenge within 14 days for information on any compensation.
The guarantee is valid only for watches. Warranty term: one year from the date of purchase. The warranty covers the manufacturing defects of the watch (movement, case, glass). Parts other than those mentioned above are not covered by the guarantee. To obtain a warranty replacement, please use the contact form available on the "contact us" page. In the e-mail, please indicate name, surname, address, order number and provide a detailed description of the problem encountered. Finally, indicate "reclaim of purchase" in the subject field for the e-mail that will be sent us. The return shipment is charged to the customer. If the Revenge does not find any of the defects described above, the product will be returned to the customer by charging the shipping costs. Repairs / replacements will be charged in the following cases, even if they occurred within the warranty period:
• Failure or damage caused by improper use or inattention (impact, bruising, crushing, glass breakage etc.).
• Failure or damage caused by improper repair or modification.
• Failure or damage caused by fire or water or by a natural catastrophe such as earthquakes.
• Aesthetic changes due to normal wear and aging of the material (minor scratches etc. on the case and / or on the glass, alteration of the strap color and • plating abrasion).
• If the place and date of purchase are not indicated on the guarantee or if this information has been changed.
• Battery replacement will also be charged during the warranty period.
The Revenge reserves the right to adjust prices, apply additional costs and change product information such as images and offers without notice. The images and information on the products available reflect the product as much as possible. We reserve the right to change any errors on the website and we cannot guarantee that all images accurately reflect the true appearance of the products. Images may vary depending on the color setting defined on your screen. All images must be seen only as illustrations and not to guarantee correctness in terms of appearance and characteristics
The Revenge ships all over the world. Deliveries are made in collaboration with the postal services and their partners. The customer has the right to cancel purchases and return the delivered items by contacting The Revenge customer service or by using the contact form on the Revenge website within 14 days of receiving the items provided the products and the packaging are in the same condition in which they were at the time of receipt. The customer is held responsible for the risks associated with the transport of the items returned to The Revenge. If the customer believes that the delivery involves a delay such that he no longer wishes to fulfill the order, it will be his responsibility to cancel it. In cases where the order has already been shipped, the customer is required to receive it. The cancellation will not be valid until the client has confirmed it to The Revenge by e-mail. If a product is no longer available, The Revenge reserves the right to cancel the purchase and reimburse the customer for the amount paid. The Revenge will notify the customer of the availability of a replacement product or equivalent.
It is important that the customer carefully checks the items / products upon receipt of the goods in order to verify that they are not damaged and correct. If the product has been damaged during transport, regardless of whether the damage is evident or not, it should be reported as soon as possible to the carrier. In case of receipt of the item the customer finds that it is damaged or does not correspond to the one ordered, the customer is required to contact us within 14 days of receipt. Any complaint must be made to our customer service through the contact form available on the contact page. Please provide the order number and the reason for the claim. We will respond as soon as possible. The same procedure applies for returns. Any defective products returned to The Revenge must be treated as if they were free of defects. For all types of returns it is extremely important that the product is packaged in such a way that it cannot be damaged during transport. The Revenge reserves the right to replace defective items with items of the same model. If the item is no longer available, the customer will receive a full refund. If a returned product has neither errors nor defects, The Revenge will send it back to the customer. We remind you that returns and exchanges are not available for personalized and / or customized items according to Art. 59 of the Consumer Code.
The responsibility of The Revenge for delivery errors is limited to existing sales conditions. The Revenge assumes no direct or indirect responsibility, including, but not limited to, incompatibilities, delays in delivery, downtime, loss of data, additional work or other economic damage.
The Revenge is exempt from any liability for damages and other penalties in relation to the progress of the contract prevented, hindered or delayed due to circumstances beyond our control. Factors that may be considered as majeure force include government interventions, new or amended legislation, lack of state, war, fires, floods, labor unrest, bans, restrictions, sabotage, bad transport conditions or weather conditions, or disruption of deliveries by suppliers and if the company is exposed to criminal activity affecting its activities.
All intellectual property rights, such as trademarks and copyrights, on the website and in the material published therein remain the property of The Revenge or its subsidiaries or licensors. Any use of the site or its contents, including the copying or archiving of all or part of it, except for personal use and not for commercial purposes, is prohibited without the permission of The Revenge.
The www.therevenge.com website may include user-generated content from, for example, social media applications. The Revenge does not hold any proprietary rights over such contents (images, photos, videos, etc.) and assumes no legal responsibility towards them. If, for example, you suspect a copyright infringement or any other right, or if someone can somehow feel offended by it, please contact our customer service.
All products remain the property of The Revenge until full payment is made.
All fraud attempts will be reported to the authorities and The Revenge reserves the right to cancel the purchase if any suspicion arises.
The Revenge reserves the right to close the account and / or suspend the use of the www.therevenge.com website by the user in its sole discretion, for example in the event that The Revenge suspects a violation of these conditions of use by the user. This interruption can take place without notice.
The Revenge reserves the right to revise these conditions occasionally. Whenever the user makes an order from us to the contract between the customer and The Revenge the general conditions in force at the time of purchase will apply. We therefore recommend that you periodically visit this page to review the current terms to which the user is bound. These terms and conditions of use were last updated on 15/02/2019